In this deeply personal and most requested Keynote, “Patient Lee” shares his battle with burnout, resultant cancer diagnosis, and his deep love and appreciation for the healthcare professionals whose competence and compassion saved his life. Why? To scare those not yet burned-out to practice the self-compassion necessary to avoid it. For those already in its clutches – or close – to inspire them to courageously admit it, then take the specific steps “Patient Lee” took to successfully fight it, beat it, and prosper once again. All to once again become the joyful, compassionate healers they were when they first got into medicine.

While battling burnout and cancer “Patient Lee” received care so totally lacking in compassion and simple human kindness that it nearly caused him to take his own life.  Sadly, his experience was not remotely unusual.  A lack of compassion for patients and the equally suffering, burned-out HCPs who treat them has become a major crisis with over 50% of patients reporting receiving zero compassion in their medical interventions. “Patient Lee” is on a mission to reveal and reverse this catastrophic crisis to better heal patients and the healthcare professionals who treat them.  Drawing from his own experience of a lifetime of loving patient care and the one time he didn’t, “Patient Lee” inspires HCPs to put THEIR well-being – first – and practice the self-care necessary to avoid burning-out and be the most compassionate “healers” they were when they first got into healthcare.

During these deeply personal and laugh out loud hilarious Cancer Survivor Celebrations, “Patient Lee” shares with his fellow cancer survivors, their beloved caregivers and healthcare professionals his tales of how his life has been profoundly improved, as a result of having fought and survived cancer. And, while doing so, help his audiences get in touch with their own cancer blessings, share them and express their profound gratitude to those who helped them fight and survive their cancer battles.

“Patient Lee” Tomlinson is a highly sought-after global keynote speaker, consultant, adjunct professor and author on how to create exceptional, world-class, deeply compassionate customer service experiences to differentiate your business from your competitors.  Having worked with dozens of healthcare and non-healthcare organizations to do precisely that, if you need help persuading your colleagues to up the quality of their customer service, then inspire and teach them how to do it, “Patient Lee” is your guy.

Combining a vast knowledge of customer service, paired with extensive research proving the enormous healing power of simple human kindness, Lee presents the compelling case that customer service can do more than just improve your bottom line. It can also profoundly and positively improve the lives and health of not only your clients, but your colleagues and the world as well when it has never needed it more.